JOB DESCRIPTION
JOB TITLE: Freelance Customer Service
REPORTING TO: Customer Service Manager
WHERE IT IS BASED:Zalora Indonesia Head Office
THE ZALORA STORY
ZALORA
entered the South East Asian market with a bang in 2012 and hasn’t
looked back. We are South East Asia’s number one fashion and beauty
destination and the most visited fashion website in the region. We ship
our goods to all corners of the countries we operate in: Hong Kong,
Indonesia, Malaysia (including Brunei), Philippines, Singapore, Vietnam
and Thailand.Our ambition is to be South-East Asia’s number 1
destination for 20 and 30-somethings who love fashion. We have set
ourselves a target to triple our current size by the end of 2014 and
this is only possible if we continue to work with top talent across the
globe to help us realize our vision.
THE ZALORA WAY
We are different in everything we do or anything you have ever seen in South East Asia,
and we are proud of it! The ZALORA-way is the only way we know and runs
through every single thing we do. Fashion constantly changes, these
core pillars of our existence do not. If you are a confident, hungry,
smart and passionate individual who likes to work hard and enjoys being
in a vibrant environment with extraordinary talents, you’ll fit in just
fine!
We are customer obsessed.
We know that our customers are just like us, they love fashion and want
the latest looks and styles at the best value-for-money. We have the
most favorable return policies and best customer service team in the
country and will continue to set the standards for what customer service
in South East Asia should be like. We think of our customers first in
everything we do – their happiness is fundamental to us.
We move fast.
The ZALORA world is extremely fast-moving and we expect you to be able
to keep up with the pace. We will always be the innovative force within
the South East Asian fashion market and to ensure ongoing development we
will always keep our product offering evolving as well as finding new
and more efficient ways to make our customers happy.
We continuously innovate.
We are the first serious fashion and beauty e-tailer in a very young
and booming economy. As such, we create history every day and constantly
have to find new solutions to problems we encounter. No one has ever
done anything like this in the region and there is no secret formula on
how to get it right. It is important that all of our employees have an
extreme “go-getter” attitude and can roll with the punches without
feeling lost when they have to figure out a solution to a problem they
have never seen before. We also believe that there is always room for
improvement and hence we don’t settle for satisfactory, we strive for
the best.
We promote a culture of progress and learning.
We pride ourselves with being able to offer an extremely vibrant,
energetic and supportive working environment and as such are able to
attract the best talent in the country. We have a great track record for
internal promotions and we have several success stories of people who
have started from very junior positions and quickly risen in the ranks
due to their raw talent and passionate drive. ZALORA is a pure
meritocracy, i.e. our employees’ success is purely based on performance
and not their age, how they look, where they come from or who they know
(or don’t know). We always encourage our employees to question the
status quo, to freely speak their mind and always to form and voice
their own opinion.
Description:
Freelance Customer Service
Job Responsibilities :
- Assist
Customer Service Representatives in exceeding customer expectations
through excellent customer service and first call resolution
– Support CS Manager in achiving business goals
– Manage day by day operations within the customer service team including service levels, abandonment rates and staffing level
– Continuously improve the performance with your team
Requirements :
- Final semester
- Available when company need you
- Strong performance management skills including the ability to develop Customer Service Representatives
- Problem solving ability
- Good personality and communication skill
- Ability to operate multi platform customer contact systems (e.g. phone, chat, email, blackberry)
- Sales Skill is a plus
Please send your CV directly to cv@zalora.co.id
with subject email Freelance_CS_Name
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